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Terms and Conditions

Please take note of the following Terms & Conditions. We encourage you to read these carefully as upon making your booking, you agree to be bound by these User Terms. It is the responsibility of the person making the booking to understand, agree and accept responsibility for booking conditions.

Satisfaction
We guarantee the quality of the products we use, our passion and expertise in our craft.

Pricing
All prices quoted in New Zealand dollars on the website and in any other correspondence. Prices include GST. Please note that all prices are subject to change. If you have paid a deposit the you will retain the rates invoiced at the time of the booking.

Timing
Please arrive 5 mins prior to your scheduled appointment.

Cancellations
Facials & Makeup
If for any reason you must cancel your appointment we ask that you provide us with 24 hours notice. If this notice period is not met, a cancellation charge of 50% will be incurred. 100% will be charged if your appointment is cancelled on the day or a ‘no show’ occurs.

Wedding Makeup/Pamper Parties
If for any reason you must cancel your appointment we ask that you provide us with 14 days notice. If this notice period is not met, a cancellation charge of 50% of your booking. 100% will be charged if your appointment is cancelled after this.

Payment
Facials & Makeup
Payment must be made online at the time of your booking. Cash will also be accepted at the time of your appointment.

Wedding Makeup/Pamper Parties
Arranging a bridal trial requires full payment. Following the trial, we require 50% of the final balance to confirm your booking for your event and the remaining 50% to be paid 14 days before your event.

Booking Changes
For weddings & pamper parties, you are required to let us know at least 14 days prior to your event of any booking changes, e.g. start and finish time, adding or removing services or changes to services agreed. For removal of any services a 50% of service total may be incurred to cover loss of income. 

Refunds
We do not offer refunds for any completed services. Deposits paid are strictly non-refundable and non-transferrable.

Mens Facials
For your comfort we advise you shave at least 3 hours prior to your appointment.

Privacy
Your personal contact details, credit card information and other personal information that we hold about you is to be used solely for our purposes.You acknowledge that we may from time to time email you news on our special offers, features and services. You can opt out of such email communications at any time.

The client agrees that we may use any photography for publicity purposes which include but are not limited to our website and social media pages.

Health & Safety
Botanic Beauty is not, under any circumstances, responsible for any allergic reactions to products used. The onus is on the client to give advance notice of any hypersensitivity that you are aware of. For makeup, should you wish to use your own product, then we would be happy to use the product. We cannot guarantee the quality of the product(s) you supply for us to use.

Medical Disclaimer
We accept no liability for any claims arising out of the misuse, allergic reactions, or any injury suffered with the consenting use of the products and equipment offered by Botanic Beauty. By making a booking with us you acknowledge and accept this policy and release us from any liability if such a satiation should arise.

Policy Changes
We reserve the right to modify our Terms and Conditions at any time, without prior notice. The most recent policy in effect will be posted on this website.